Privacy Policy

1. Introduction

SoundSoup LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SoundSoup service (the “Service”).

By using SoundSoup, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and email address (when you create an account)
• Profile information (avatar, display name)
• Authentication data from third-party providers (Google, Apple)
• Music preferences and onboarding responses
• Communication preferences

Usage Data

We automatically collect certain information when you use SoundSoup:

• Music generation requests and parameters
• Session information (duration, frequency)
• Device information (type, operating system, browser)
• IP address and approximate location
• App performance data and error logs
• Interaction data (features used, buttons clicked)

Generated Content

We store:

• Music sessions you create and save
• Voice commands and text inputs for music generation
• Shared recordings and associated metadata

3. How We Use Your Information

We use the collected information to:

• Provide and improve the SoundSoup service
• Personalize your music generation experience
• Process your requests and respond to inquiries
• Send service-related notifications
• Analyze usage patterns to enhance features
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Develop new features and services

4. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure data centers with physical access controls

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our Service (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, please contact us at legal@soundsoup.com.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Active account data is retained while your account is active
• Deleted account data is retained for 30 days for recovery purposes
• After 30 days, personal data is permanently deleted
• Some anonymized data may be retained indefinitely for analytics
• Legal compliance may require longer retention periods

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using SoundSoup, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Services

SoundSoup may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, California residents can contact us at legal@soundsoup.com.

12. Payment Information

When you make purchases through SoundSoup, we collect payment information processed by our secure payment providers. We do not store credit card numbers or banking details on our servers.

No Refunds: All payments are final and non-refundable. Please review our Terms of Service for complete details on our refund policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: